FAQs
Frequently Asked Questions
Ordering & Payment
Who can buy from Adelaide Plant Co?We supply retail customers, landscapers, builders and other trade buyers across South Australia. Trade buyers are welcome—get in touch if you need a quote or ongoing supply.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal and direct bank transfer. Card details are processed by a secure payment gateway; we don’t store your card information.
Delivery
Where do you deliver?We currently deliver across South Australia.
- Metro: daily runs Monday–Friday (no weekends).
- Regional: fortnightly runs to scheduled areas. Please contact us before ordering so we can confirm coverage and timing.
How much is delivery?
- Metro: daily runs Monday–Friday (no weekends).
- Regional: fortnightly runs to scheduled areas. Please contact us before ordering so we can confirm coverage and timing.
| Order total | Delivery fee |
|---|---|
| Under $1,000 | $82.50 |
| $1,000 and above | $44.00 |
In your cart you’ll see a Preferred delivery date field. Choose a Mon–Fri date (no weekends). For regional orders, confirm coverage first — once confirmed, select a date on the next available run. We’ll email your final delivery date once scheduled, we'll do our best to accommodate your preferred delivery date.
How long does delivery take?
Most orders are delivered within 1–5 business days depending on location and run schedules. Regional runs may take a little longer because we consolidate deliveries by area. You’ll receive an email with your date once your run is locked in.
Do I need to be home?
It’s best if someone is available to receive the plants. By placing an order, you authorise our delivery team to leave your plants at the delivery address provided if no one is available to receive them. Please note that once delivered, the plants become your responsibility, and we cannot be held liable for any loss, theft, or damage. You do have the option upon placing your order to provide a comment regarding desired location i.e. 'Please leave plants under carport etc'.
How do you protect plants in transit?We use plant-safe transport: upright loading, specialised plant stillages, enclosed trucks and climate-aware scheduling. Stock is checked by our horticulture team before dispatch, and secured to prevent rubbing, crush or topple in transit.
What if I need to change my delivery date?
Email us as soon as possible and we'll do our best to accommodate.
Availability & Substitutions
What if a plant size or variety is unavailable?Availability changes quickly. At cart we’ll ask two preferences: “I will accept substitutes for a similar plant” and “I will accept alternative sizes”. If you choose No, we’ll refund the unavailable plant/s before delivery.
Changes, Returns & Issues
Can I change or cancel my order after placing it?Orders move to scheduling quickly, so changes and cancellations aren’t usually possible once placed. If you need more items, please place a second order.
Can I return plants for a refund?
Because plants are living and perishable, returns aren’t accepted. Every plant is quality-checked before dispatch.
My plants arrived damaged — what should I do?
We’re here to help. Please email photos at time of delivery with your order number and a brief description, and we’ll arrange a solution ASAP.
Still need help?
Chat with us, enquiries@adelaideplantco.com.au, or visit our Contact page.