FAQs
Frequently Asked Questions
Ordering & Payment
Who can buy from Adelaide Plant Co?We're an online plant retailer for South Australian DIYers — whether you're tackling a backyard makeover, filling new garden beds, or just adding some greenery to your space.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal and direct bank transfer. Card details are processed by a secure payment gateway; we don't store your card information.
Delivery
Where do you deliver?We currently deliver across South Australia.
- Metro: daily runs Monday–Friday (no weekends).
- Regional: fortnightly runs to scheduled areas. Please contact us before ordering so we can confirm coverage and timing.
Can I collect / pick up my order?
- Metro: daily runs Monday–Friday (no weekends).
- Regional: fortnightly runs to scheduled areas. Please contact us before ordering so we can confirm coverage and timing.
We're an online-only retailer and do not offer collection or pick-up. All orders are delivered directly to your door. If you're unsure whether we deliver to your area, check our delivery zones or contact us before ordering.
How much is delivery?
| Order total | Delivery fee |
|---|---|
| Under $1,000 | $82.50 |
| $1,000 and above | $44.00 |
In your cart you'll see a Preferred delivery date field. Choose a Mon–Fri date (no weekends). For regional orders, confirm coverage first — once confirmed, select a date on the next available run. We'll email your final delivery date once scheduled, we'll do our best to accommodate your preferred delivery date.
How long does delivery take?
Most orders are delivered within 1–5 business days depending on location and run schedules. Regional runs may take a little longer because we consolidate deliveries by area. You'll receive an email with your date once your run is locked in.
Do I need to be home?
It's best if someone is available to receive the plants. By placing an order, you authorise our delivery team to leave your plants at the delivery address provided if no one is available to receive them. Please note that once delivered, the plants become your responsibility, and we cannot be held liable for any loss, theft, or damage. You do have the option upon placing your order to provide a comment regarding desired location i.e. 'Please leave plants under carport etc'.
How do you protect plants in transit?We use plant-safe transport: upright loading, specialised plant stillages, enclosed trucks and climate-aware scheduling. Stock is checked by our horticulture team before dispatch, and secured to prevent rubbing, crush or topple in transit.
What if I need to change my delivery date?
Email us as soon as possible and we'll do our best to accommodate.
Availability & Substitutions
What if a plant size or variety is unavailable?Availability changes quickly. At cart we'll ask two preferences: "I will accept substitutes for a similar plant" and "I will accept alternative sizes". If you choose No, we'll refund the unavailable plant/s before delivery.
Changes, Returns & Issues
Can I change or cancel my order after placing it?Orders move to scheduling quickly, so changes and cancellations aren't usually possible once placed. If you need more items, please place a second order.
Can I return plants for a refund?
Because plants are living and perishable, returns aren't accepted. Every plant is quality-checked before dispatch.
My plants arrived damaged — what should I do?
We're here to help. Please email photos at time of delivery with your order number and a brief description, and we'll arrange a solution ASAP.
Pots & Planters
Do the pots come with a plant?No — our pots and planters are sold empty (no plant or potting mix). A drainage plug is included where noted on the product page, so you can plant directly or use the pot as a cache pot indoors. You’re welcome to pair one with a plant from our range.
Can I use them indoors and outdoors?
Yes. Our fibre-clay pots are UV-stable and weatherproof for outdoor use, and lightweight enough to move indoors. Leave the drainage plug in to use as an indoor cache pot, or remove it to plant directly with drainage.
How do I choose the right size?
Each product page has a size guide with the external dimensions and the largest nursery-pot size that fits. As a rule of thumb, pick a bowl whose opening is a little wider than your plant’s nursery pot so there’s room for fresh mix around the roots.
Are they heavy?
They’re made from lightweight fibre-clay, so they’re far easier to lift and reposition than concrete or stone — but larger sizes still have some weight, especially once planted. Move them before filling where you can.
Why does my pot look slightly different to the photo?
Terrazzo and fibre-clay finishes are made by hand, so colour, speckle and texture vary a little from piece to piece. That variation is part of the material’s character, not a fault.
How are pots delivered?
Pots ship within South Australia at the freight shown at checkout. They’re generally delivered together with any plants in the same order. If an item needs to be sent separately, we’ll let you know.
What if my pot arrives damaged?
Please inspect it on arrival. If it’s been damaged in transit, email us within 48 hours at enquiries@adelaideplantco.com.au with your order number and photos of the item and its packaging, and we’ll arrange a replacement or refund. Keep the packaging until we’ve confirmed next steps.
Is there a warranty?
Yes — our pots come with a 12-month warranty against manufacturing defects from the date of delivery. It doesn’t cover breakage or damage after delivery, or natural weathering and fading over time. This is in addition to your rights under the Australian Consumer Law.
How do I care for the finish?
Wipe clean with a damp cloth and mild soapy water — avoid abrasive scourers and harsh chemicals. For outdoor pots, elevating them slightly on pot feet helps drainage and airflow underneath.
Still need help?
Chat with us, enquiries@adelaideplantco.com.au, or visit our Contact page.